Syftet med detta examensarbete var att undersöka myndigheternas inköpsbeteende av tjänster inom resefri teknik, detta för att säljande tjänsteföretag ska kunna få förståelse om hur de kan lägga upp sin marknadsföring och försäljningsstrategi. Syftet var också att jämföra om inköpsbeteendet i teorin stämmer överens med inköpsbeteendet i praktiken. För att förstå inköpsbeteendet har studien delats upp i att undersöka inköpsprocessen och köpbeslutsgruppen samt vilka urvalskriterier som är viktiga vid val av tjänsteleverantörer och resefria möten. Undersökningen har utförts hos tre myndigheter, Bolagsverket, Naturvårdsverket samt Myndigheten för samhällsskydd och beredskap (MSB). Undersökningen visade att inköpsprocessen skiljer sig något från köp-fas modellen då myndigheterna inte alltid använder alla steg i inköpsprocessen vid ett nytt köp.

AbstractThis degree project is about having meetings in The Swedish Social Insurance Agency, which is awide organisation. This work will concentrate on one of the projects going on within theorganisation which is travel-free meetings, where they are building a video meeting system thatallows the employees in the organisation to be able to meet with each other through the use ofvideoconferencing instead of physical meetings.In this work we will show how Kaikaku (radical system changes) along with Kaizen (continuouschange) can support an organisation to become more efficient and reduce wastage. We have donethis work in an organisation that is present in over one hundred locations in Sweden.The Social Insurance Agency has over 13 000 employees at over one hundred locations inSweden.The organisation has to be close to their customers and provide the best service aspossible. To be able to work in a uniform way, the employees get together and have meetings.Some meetings are just progress meetings and takes perhaps no more than two hours to complete.However, if seven employees from seven different locations need to have meetings, in the worstcase, they all have to meet in a common place.This is expensive for the organisation in travel costs, time and absence from work, but thetravelling also contributes to environmental pollution if the employees are travelling by a fuelpoweredvehicle.A whole day could go lost for having a meeting in about two hours if all sevenemployees went from their own cities to e.g. Stockholm for the meeting.Muda (wastage) of travel created several different types of Muda, namely:? Wastage with anticipation when the employees had to wait for e.g.